Product pricing listed on the website applies to standard online purchases unless otherwise stated. Where bulk pricing or quantity-based discounts are available, these may be shown on the product page or provided upon request.

Downs Medical Group reserves the right to update product pricing, availability, and promotional information at any time without prior notice.

Shipping times may vary depending on product availability, order size, and delivery location. Once an order has been processed, shipping details and estimated delivery timelines will be provided where applicable.

Customers placing larger or specialized orders may be contacted directly to confirm shipping arrangements and order details before final processing.

Due to the nature of medical and healthcare-related products, certain items may not be eligible for return or exchange once opened, used, or delivered, unless damaged or incorrect upon arrival.

If you experience an issue with your order, please contact Downs Medical Group as soon as possible so we can review the matter and provide the appropriate next steps.

We aim to ensure that all product descriptions, images, and pricing information are presented as accurately as possible. However, product packaging, specifications, and availability may change from time to time.

If you have any questions regarding a product before placing an order, we encourage you to contact us for clarification.

By using this website, you agree to use it for lawful purposes only and in a manner that does not interfere with the operation, security, or integrity of the site.

Unauthorized use of this website, including misuse of forms, content, or account features, may result in restricted access or further action where appropriate.

Information submitted through this website, including contact forms, quote requests, and account details, will be handled with care and used only for legitimate business and customer service purposes.

We do not use customer information for any purpose unrelated to order processing, communication, or service support.

If you have any questions regarding these policies, your order, or any product listed on the website, please contact us:

Downs Medical Group
Phone: 248-897-4107
Email: [email protected]